ls there a minimum spend with Pre-ordering?
Yes. The minimum spend for pre-ordering is $1.00
Why would I pre-order?
Enjoy your meal faster by skippping the queue at front counter or a quick re-order of your favourites. Also enjoy exclusive app rewards!
How do I Pre-order?
Sign in, select a Hungry Jacks store, fill your cart, complete the check out and then tell us when you’ve arrived at the counter or drive thru.
Can I reorder my last order?
Easy. Go to ACCOUNT SETTINGS in App and select PAST ORDERS. Or select RE-ORDER MEALS on the home page.
Is it more expensive to pre-order or place my order in store?
No. Pre-ordering prices are exactly the same as counter prices.
When do you charge me for my order?
The app places a pending / pre-authorisation charge on your transaction upon checkout. This puts a hold on your card based on the total amount of the order.
We only process / capture your payment when you tell us you have arrived at the store (Selecting Pick Up at Counter or Pick Up at Drive Thru)
I got charged, but the store did not receive my order?
Unfortunately, issues can occur when submitting your order to the store. If it fails for any reason, your payment would automatically be cancelled within 24 hours and you should see the "pending" transaction disappear from your account.
If the charge does not disappear within 2 business days, please contact our Customer Care Hotline on 1300 852 326 for further assistance.
When do I let you know I am here to collect my food?
When you are on your way and close to the store, let us know.
If you are heading to drive thru, let us know your order number at the Speaker box
This will enable us to ensure you get fresh Hungry Jacks.
I just arrived but can’t tell you.
Ok, just speak to one of the crew – they’ll make sure you get your order as fast as possible.
Why can’t I pre-order at my local Hungry Jack’s?
Sorry! We’re in the process of installing lots of new technology in our restaurants. If your local Hungry Jack’s isn’t taking pre-orders yet we promise it soon will be!
Can I change my pre-order once it’s made?
Sorry, no. But if you missed something off your order you can pre-order it again and pick up both order together. Or you can ask one of our staff to add to the order when you pick it up.
Can I send my order in now and pick it up later?
Of course. We won’t start cooking your meal until you tell us you’re close to the restaurant.
What are ‘location services’ and why do I need to turn them on?
This is just the software which tells us where you are - so that we can tell you where your nearest Hungry Jack’s is, and assist with pre-ordering and Shake & Win!
Does the App give kilojoule information?
Yes. All our standard food items have a KJ rating. But we can’t provide a rating for your customisation of those food items.
Are there minimum device and operating requirements to use the Hungry Jack’s App?
Yes, for best performance the HJ’s App can be downloaded on Apple devices operating iOS 12.5.7 or above (iPhone 8 and above) and Android devices operating Android 8.1 or above. The minimum system requirements for the App are iOS 12.5.7 (for Apple devices) and Android 8.1 or above (for Android devices). For some older phones, whilst the software version is above iOS 12.5.7 or Android 8.1, the device hardware may not support all functions.