HUNGRY JACK'S UNO™ FAQ'S

Got some questions on the Hungry Jack's UNO™ Promotion? See below for some answers.
General UNO™ FAQ's
What is the Hungry Jack's UNO™ Campaign?

The Hungry Jack's UNO™ campaign is an on-pack promotion at Hungry Jack's, giving you a 1 in 4 chance to WIN instantly! Better get peeling as there's over $87 million worth of prizes to be won!

How long does the campaign go for?

The UNO™ promotion will run in all Hungry Jack's stores from Tuesday, 11th May until Monday 21st June 2021, or until stocks last. All prizes must be claimed by Monday, 19th July 11:59pm AEST.

What is the second chance draw?

If you're a winner of a Non-food prize and you have made a qualified claim at www.hjuno.com.au,  you will automatically receive one entry to the 2nd Chance Draw for any unclaimed prizes over $250 which will take place on Wednesday, 4th August 2021. Make sure you keep the UNO™ Game Card Panel that bears your unique Game Card Code incase you win a prize in the Second Chance Draw!

How do you know if you are a second chance draw winner?

Winning entrants will be notified of the prize they have won. All second chance draw winners will have their name and postcode published online at www.hjuno.com.au on 19/08/2021.

How old do you have to be to play?

Any Australian Residents over the age of 14 can play Hungry Jack's UNO™. If you're under 18, you must obtain the consent of a parent / legal guardian to accept the prize on your behalf.

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How to Play FAQ's
How do I play UNO™ at Hungry Jack's?

There's only one way to win! Peel and reveal a matching pair of UNO™ Cards on medium or large packaging on eligible products* for a 1 in 4 Chance to WIN instantly. Go large for more chances to win. See helpful guide on how to play at www.hjuno.com.au

*exclusions apply. See T&CS

 

What UNO™ cards do I need to match to win?

Get peeling to reveal any matching pair of UNO™ Cards (same colours and numbers or the same UNO™ WILD Cards) on the same UNO™ Game Card Panel to instantly win the prize stated on the Game Card Panel.

What is the UNO™ Game Card Panel?

The UNO™ Game Card Panel is located on Medium or Large Fries and Drinks packaging. It shows where to "peel here" to reveal the UNO™ Cards.

I've won, what do I do now?

Winner of a non-food prize? Head to www.hjuno.com.au to claim. 

Winner of a food prize? Claim in-store via front counter or drive-thru. 

 

What items don’t have UNO™ packaging?

Menu items that are excluded from the UNO™ promotion include, Breakfast Items, Small chips, Small Drinks, Hot drinks (Coffee), Bottles of Water or other beverages. All menu items that are served in burger clams, boxes, wraps, frozen beverage cups and cups of water. All other single items & small size food items are excluded.

Can I play UNO™ even if I order HJ's via delivery - Uber Eats, Menulog, HJ's App or Deliveroo?

You sure can, order a Medium or Large Meal*, via any of our delivery partners for a 1 in 4 chance to WIN instantly. Large meals will have more chances to Instantly Win. 

*Excludes Breakfast Items, Small chips, Small Drinks, Hot drinks (Coffee), Bottles of Water or other beverages. All menu items that are served in burger clams, boxes, wraps, frozen beverage cups and cups of water. All other single items & small size food items are excluded.

Am I meant to collect the UNO™ cards?

Winning is simple with UNO™, all you need to do is grab a Medium or Large Meal, where you'll find the UNO™ Game Card Panel on your chips and drinks. Peel the UNO™ Game Card Panel and reveal a matching pair of UNO™ cards for your chance to INSTANTLY win! Remember to keep the winning Game Card Panel, you will need it to redeem your prize at www.hjuno.com.au

Can I win more than once?

There is no limit to how many prizes a player can win, however only one claim is permitted per winning UNO™ Game Card Panel. Don’t forget if you size up to a large you've got even more chances to instantly win!

What information will I need to complete my claim online for non-food prizes?

You will need the unique code from your UNO™ Game Card Panel, and your details (including but not limited to) email address and mobile number. Note for some non-food prizes, a photo of your winning UNO™ Game Card Panel is required.

Do I need to keep my UNO™ Game Card Panel?

Yes, you must keep your winning UNO™ Game Card Panels. You will need them to redeem your food prizes in-store, but once they have been redeemed crew will take the redeemed panel from you. You will need non-food prize game cards to claim any non-food prizes online. For the winning of minor and major prizes, you will be required to provide an image of your winning UNO™ Game Card Panel. Also, in the case that you are one of our Second Chance Draw winners, you will be required to provide an image of your winning UNO™ Game Card Panel.

Prize FAQ's
How do I redeem my prize?

To redeem a non-food prize, you will need the 10-digit unique code printed on the winning UNO™ Game Card Panel. You will then need to visit www.hjuno.com.au to claim your prize. Remember to keep your winning UNO™ Game Cards in order to validate. Only food prizes can be claimed in-store at front counter or drive-thru.

Where do I find the 10-digit code to claim my prize?

For all non-food prizes, the 10-digit unique prize code is located below the “To Claim Visit www.hjuno.com.au and enter code” message printed on the winning UNO™ Game Card Panel. Make sure you don't throw away your winning non-food prize UNO™ Game Cards as they will be required for verification on some prizes, and in case you are a second chance draw winner!

Can I cash in my prizes?

We're unable to offer money, exchanges or refunds on prizes. Please visit our full T&Cs here: www.hungryjacks.com.au/uno-T-C-s

What can I win?

There are over $87M worth of amazing prizes including a Suzuki Vitara, $5,000 in eftpos Gift Cards, Ultimate Holiday Escapes, Fuel for a Year with Shell and much more! You can see the full list of prizes at www.hjuno.com.au

Can I redeem multiple food wins at once?

As part of our Terms and Conditions, customers can only redeem one (1) food prize per transaction. Please visit our full T&Cs here: www.hungryjacks.com.au/uno-T-C-s  

What if I won a Whopper® but I’m vegan?

If you head in-store with your matching pair of UNO™ Cards, you'll be able to swap out the Free Whopper for non-meat alternative, either a Vegan Whopper® Cheese or a Rebel Whopper®.

Can I win more than once?

There is no limit to how many prizes a player can win. Don’t forget if you size up to a large you've got even more chances to instantly win!

What is the last day I can claim my prize(s)?

The last day to redeem all prizes (non-food and food) is Monday, 19th July 2021 (11.59pm AEST). 

It's been 2 business days and I didn't receive an email with my prize - what do I do?

Don’t worry, have a look at your spam or junk email folders for an email from contact@hjuno.com.au.

Alternatively, call our Promotion Helpline on 1800 431 537 between the hours of 9:30am – 5:00pm (AEST) or email contact@hjuno.com.au and we will be able to help you.

Contact FAQ's
How can I get in touch about UNO™ at Hungry Jack’s related questions?

UNO™ at Hungry Jack's Helpline: 1800 431 537

Operating between the hours of 9:30am and 5:00pm AEST


Email: contact@hjuno.com.au

 

Hungry Jack's Customer care: 1300 852 326

Operating hours:

Monday 8:30am - 4:30pm AEST

Tuesday to Friday 8:30am – 8:30pm AEST

Saturday 9:00am – 5:00pm AEST

not available on Sundays.